As part of the Information Systems team, you’ll support the head of Application Support. You’ll be in charge of support, packaging and supervising applications and business processes.

Responsibilities include:

Support:

• Providing functional support to users;
• Tracking and managing incidents and problems;
• Resolving incidents where possible, escalating them to appropriate team(s) if necessary;
• Tracking and managing acceptance testing with external customers;
• Participating in the definition and implementation of the team’s performance indicators.

Preproduction:

• Performing system tests (performance, robustness …);
• Defining and ensuring quality standards for applications to ensure effective support and supervision;
• Testing production implementations;
• Executing production deployments.

Supervision:

• Participating in the definition and evolution of the application monitoring platform and business processes;
• Operating the monitoring platform and processing incidents in accordance with various existing service contracts;
• Monitoring production (in terms of incidents and performance).

You’ll work in an Agile context as part of a rich and complex technical environment. Your functional and technical IT skills will make you a preferred contact and a reference source for your areas of expertise.

You have a Master’s degree from an Engineering School or University.

You have significant experience in support and application monitoring.

You’re proficient with the following technologies:

• Linux and Windows systems
• Databases: SQL Server and MySQL
• Scripting: shell, dos
• Familiarity of open source monitoring tools

Knowledge of ITIL.

You are autonomous, with good interpersonal and analytical skills.

If you want to be a part of a young and dynamic team that pursues ambitious projects: join us!