Transatel is a leading Mobile Virtual Network Operators (MVNO) enabler and a global cellular IoT connectivity solutions provider. How about connecting the world together, beyond borders?

Your mission

The Transatel Change Manager role has responsibility to ensure requested changes and version releases of applications, services and infrastructure into the live Transatel production environment are risk minimized, controlled and properly communicated both internally and to our Clients or Partners.

This is achieved by:

• Documenting and maintaining the Change Management policy, processes and standards.
• Analysis of change requests (covering a diverse range of technologies and 3rd party suppliers) to ensure that they are safe and fit for purpose, including comprehensive analysis of risk, business impact & continuity, backup plans, test plans, resource requirements and availability.
• Ensuring all changes are logged on the Transatel ITSM (JIRA tool)
• Challenge requests for change to ensure that the change is robust and that the impact on and risk to the organization is minimal.
• Manage, review, amend and close requests for Changes.
• Ensure that the entire organization complies with all Transatel Change Management policies and procedures.
• Provide, develop, and share Change Management reports (pre-defined KPIs and propose new KPIs)
• Establishment, ownership and chairing the Change Advisory Board (CAB) and the Emergency Change Advisory Boards (ECABs)
• Document, implement, manage, and monitor the Release Management policies and processes together with Operational Managers

Your profile

• ITIL fundamentals on Change Management
• Effective professional communication (internally, with Managers, with Clients or Partners/Suppliers)
• Experience of working Client side and to meet SLAs. Strong Client focus,
• Monitoring change and release performance against service level agreements
• Deliver continuous improvement with specific Change management projects.
• Reporting, Dashboards KPIs
• Experience of Change managing for applications, end user services, network infrastructure and preferably telecommunications systems and services in an ITIL compliant environment
• Good communication and negotiation skills
• Positive “can do” attitude and flexibility of approach.
• Openness to working effectively with diverse ideas and people.
• Fluent in English