Paris, France, October 22nd, 2018
Transatel is announcing the launch of a solution helping mobile service providers and MVNOs (Mobile Virtual Network Operators) in the UK comply with the requirement of offering bill limits to their subscribers. The legal obligation described under section 124S of the Communications Act came into effect on October 1st and should progressively be enforced by OFCOM. Complying with this obligation, nonetheless, requires specific technical capabilities, which Transatel was keen to address.
A measure of consumer protection
As a measure of consumer protection in the UK, the legislation provides that subscribers of mobile services must be given the opportunity to specify a bill limit, before entering into a contract with a mobile provider. The limit must be established at reasonable increments, both in terms of value and in terms of how often the customer can change the bill limit.
Regulation also states that if a customer runs up charges beyond the bill cap, the excess is at the sole expense of the service provider. This prerequisite to mobile contracts in the UK understandably places new and complex obligations on mobile providers.
The challenge for mobile service providers
The challenge for mobile service providers is that most receive details of their customers’ calls, SMS and data traffic, in the form of Call Data Records (CDRs), from the underlying mobile networks at intervals that are too large to trigger relevant alerts. Most only obtain CDRs once daily, and sometimes even less frequently, in certain cases of roaming traffic.
Transatel, as a result of high levels of investment in its network and platforms, delivers CDRs to Pay- Monthly and FMC clients in near-real time, thus enabling their service provider clients to update customer usage against any specified bill-cap limit, on a near-real time basis. This service also includes all roaming traffic. Via an API, Transatel can help MVNOs bar calls once the limit has been reached. In addition, Transatel’s new Smart Barring allows the service to route subsequent calls by the customer to their own call center.
Philippe Vigneau, Transatel VP of Business Development: “This is yet another example of Transatel leading the way in the MVNO market in the UK, bringing Pay-as-you-go, Pay Monthly and Fixed-Mobile Converged solutions to its customers. Now, our near-real time CDR generation capability and Smart Barring Solutions help our customers manage the risks passed onto them because of the new regulation”.
As the leading European MVNE/A (Mobile Virtual Network Enabler/Aggregator), Transatel has, since its inception in 2000, launched over 170 MVNOs (Mobile Virtual Network Operators) and built a strong expertise in Machine-to-Machine connectivity, before entering the Internet of Things arena in 2014. Today, the company offers an unparalleled cellular solution for global, multi-local data connectivity with eSIM capabilities for the IoT, addressing the connected car, connected objects, and embedded connectivity markets.
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