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Our job offers

Incident & Problem Manager M/F
Full time
Master's degree
5/10 years exp
Paris - La Défense
Your missions

Your mission

Based at our Technical and Operations Headquarters, your main responsibilities will be to follow up network incidents. You will:

  • Closely follow our network sanity.
  • Coordinate incident resolution along with technical Support Teams.
  • Communicate across the Company on the resolution progress.
  • Fetch internal teams to ensure quick incident resolution.
  • Write incidents reports based on your
  • Follow up action plans for non-reproduction, network stability and quality of Service improvement.
Your profile

Your profile 

You have a higher education diploma or degree in technology, you have already worked successfully with an NOC operator (preferably GSM mobile), as an IT support technician (billing, CRM, provisioning) or as a telecom network supervisor.

You have several of the following technical skills:

  • Knowledge of network/service architectures.
  • Working knowledge of Linux and SQL.
  • Data management and analysis using Microsoft Excel

Your soft skills:

  • You are rigorous an organized, while able to work under stressful situations
  • Your technical curiosity leads you to often learn about new technologies.
  • Get on well with others and have the sens of Customer Service
  • You are obstinate and quality oriented

As you will be in contact with our international clients and partners, a good english level is required.

You are motivated to join a young, dynamic team with an ambitious project. Come and join us!


Individual &
collective bonus

Salary review
twice a year

Remote work up to
2 days per week

Brand new

Varied training

Proximity HR and

Learn more

    ApplyIncident & Problem Manager M/F

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