At our Technical and Operations Headquarters, you will play a pivotal role in driving innovation and efficiency within our IT architecture for telecom services. As a key member of our dynamic and diverse team, your responsibilities will encompass:

RESPONSIBILITIES:

• Data Warehouse Development and Operations: Lead the development and maintenance of our data warehouse to ensure optimal data management and reporting.
• Machine Learning for Predictive Analytics: Utilize your expertise in machine learning to develop and manage predictive models that enhance our telecom services.
• Microsoft Power Automate Flows: Design and operate workflows using Microsoft Power Automate, streamlining business processes and increasing automation.
• API Integration: Bridge the gap between diverse tools and environments by creating seamless API integrations, fostering data flow and interoperability.
• Data Visualization Dashboards: Develop and maintain data visualization dashboards that provide actionable insights for our telecom operations.
• Technical Incident Diagnostics: Conduct thorough diagnostics and provide diligent follow-up on technical incidents within our IT architecture.
• Collaboration with Stakeholders: Collaborate with technical platform suppliers, mobile operators, and Transatel’s technical teams to resolve technical incidents efficiently.
• Effective Communication: Be the point of contact for communicating service incidents to both customers and suppliers, ensuring transparency and timely resolution.
• Configuration of Telecom Services: Take charge of configuring telecom services and platforms, including pricing plan modifications, launching new MVNO offers, and provisioning services effectively.
• Flexibility: Demonstrate flexibility by being available for any necessary work hours to support our telecom operations.

• Educational Background: Possess a higher education diploma or degree in a Data Science, AI, Big Data, or IT related field, with a successful track record in an NOC operator (preferably Core Mobile) or IT support.
• Technical Skills: Exhibit proficiency in various technical skills, including databases (SQL, MySQL, MariaDB), Big Data and Data Science tools (Kafka, Spark, Spark SQL, PySpark, Hadoop, MapReduce, Microsoft Power BI, Azure Data Factory), programming languages and tools (JavaScript, Python, Jupyter Notebook, Anaconda, Linux/Unix, Virtualization, Git, GitHub, Scala, ElasticSearch, Kibana, VS Code, TensorFlow, Keras, Pandas, Scikit-learn, Microsoft Power Automate Desktop and Cloud, API Integration, JSON, XML, Kubernetes and/or Dockers, JIRA, Microsoft Azure), and documentation development.
• Framework Familiarity: Be well-versed in ITIL and/or eTOM, PMP, Agile project management frameworks, and Behavior-Driven Development (BDD).
• Soft Skills: Possess excellent communication, teamwork, organization, intrapreneurship, creativity, and innovation skills, coupled with strong problem-solving abilities.
• Personality Traits: Demonstrate organizational skills, curiosity, stress management, and effective teaching capabilities. Show a genuine commitment to exceptional customer service and the ability to build positive relationships.
• Language Proficiency: Fluency in English and French mandatory

If you are motivated to be part of a young, dynamic team with an ambitious project, we invite you to join us and make a meaningful impact. Your contribution will be integral to our continued success.