Ensuring Always‑On Connectivity for Medical Practices: The CGM Case

The digital transformation of medical practices now relies on a pillar that is often invisible, yet essential: connectivity. Access to medical software, electronic claims submission, appointment management, and telephony – all depend on reliable, always‑on network access.

To secure these critical uses, CompuGroup Medical (CGM) relies on Transatel’s multi‑operator IoT connectivity to ensure service continuity for hundreds of medical practices.

This case study provides a concrete illustration of how IoT applied to healthcare addresses a key challenge : ensuring that medical activity is never interrupted.

Medical practices highly dependent on always‑available connectivity 

CGM primarily supports medical practices and multidisciplinary healthcare centers, typically small to mid‑sized, ranging from a single physician to groups of around twenty practitioners. These structures form the backbone of primary care in France but rarely have dedicated technical resources.

Yet, their dependence on digital tools is absolute. A fiber or telephony outage can immediately block access to medical software, delay the submission of healthcare claims, disrupt appointment scheduling, and hinder access to patient data needed for diagnosis. In a medical environment, even a temporary interruption can significantly impact the organization of the practice and the quality of care delivered to patients.

CGM therefore needed to provide a solution that is reliable, automatic, and simple – capable of securing connectivity without adding complexity to healthcare professionals’ daily routines.

An integrated backup solution powered by Transatel’s IoT connectivity

To address this challenge, CGM integrated a backup connectivity solution into its offerings, based on IoT SIM cards provided by Transatel. These SIMs are installed in routers delivered with each setup and automatically take over in the event of a failure of the primary connection.

Thousands of sites in France use this connectivity backup. Thanks to Transatel’s multi‑operator approach, medical practices benefit from optimized network coverage and improved resilience, regardless of their location.

Mobile connectivity ensures continued access to medical software, electronic claims submission, professional email, and practice telephony without requiring any changes to existing usage. For physicians, the switch is completely seamless.

Invisible service continuity that strengthens CGM’s value proposition

This approach delivers immediate benefits to healthcare professionals: connectivity becomes a non‑issue. Even in the event of a network incident, the practice continues to operate without disruption, allowing practitioners to stay focused on their core mission-caring for patients.

“The backup connectivity solution enables us to ensure full-service continuity for medical practices. In the event of an outage, the switch is automatic, and in most cases, doctors don’t even notice it,” explains Sandrine Dufresne, Sales Manager at CGM.

For CGM, this solution enhances the overall robustness of its offering by positioning connectivity as a strategic component. The simplicity of the portal, pricing flexibility between plans and pay‑as‑you‑go, and the reliability of the service make it perfectly suited to the constraints of small medical organizations.

From Transatel’s perspective, this use case highlights the full potential of multi‑operator IoT connectivity in critical environments such as healthcare.

“In healthcare, connectivity continuity is essential. Thanks to our multi‑operator IoT connectivity, we enable players like CGM to secure their services and ensure maximum availability, even in the event of a failure of the primary network,” adds Cédric Jarkovsky, Head of IoT Products at Transatel.

By combining e‑health expertise with multi‑operator IoT connectivity, CGM and Transatel demonstrate that IoT plays a discreet yet fundamental role in primary care, ensuring reliability, resilience, and peace of mind for healthcare professionals.

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