Our job offers

Support Level 2 Technician M/F
Permanent
Full time
2/3 years degree
Paris - La Défense
Your missions

Based at our Technical and Operations Headquarters, your main responsibilities will be as follows. You will:

  • Carry out diagnostics and perform a rigorous follow-up of technical incidents.
  • Work with technical platform suppliers, mobile operators, and Transatel’s technical teams to resolve technical incidents.
  • Communicate service incidents to customers and suppliers.
  • Take part in acceptance testing of telecoms services.
  • Be responsible for back-office operations, configuring telecoms services and platforms: modifying pricing plans, launching new MVNO offers, and provisioning.
  • Be available and flexible as regards working hours.

 

Your profile

You have a higher education diploma or degree in technology, you have already worked successfully with an NOC operator (preferably GSM mobile), as an IT support technician (billing, CRM, provisioning) or as a telecom network supervisor.

You have several of the following technical skills:

  • Working knowledge of SQL
  • Working knowledge of Unix/Linux
  • Data management and analysis using Microsoft Excel
  • Knowledge of network/service architectures
  • Good command of internet and mobile telephone services
  • Troubleshooting/investigation methodology

You are organized and have a sense of curiosity. You know how to deal with stress and are a good teacher. You have a real sense of customer service and get on well with people.

As you will be in contact with our international clients and partners, a good english level is required.

You are motivated to join a young, dynamic team with an ambitious project. Come and join us!

Benefits

Individual &
collective bonus

Salary review
twice a year

Remote work up to
2 days per week

Brand new
workplace

Varied training
policy

Proximity HR and
management

Learn more

    ApplySupport Level 2 Technician M/F

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