How Wavensys Ensures Critical Communications Across France with Transatel’s Multi-Network Cellular Connectivity

In critical communications, even a single second of lost connection can jeopardize an operation. Whether coordinating teams in the field, securing sensitive infrastructure, or responding to emergencies, reliable communications are essential. As a French specialist in critical communications for over 50 years, Wavensys faces these challenges daily. To ensure high-performance communications in all situations, the company relies on Transatel’s multi-carrier IoT connectivity, a key enabler for ensuring performance, service continuity, and operational control.

The evolution of radio communications and emerging needs

Wavensys’ solutions are based on private radio infrastructures, recognized for their resilience and independence from public networks. They enable communication to continue under all conditions, such as during a power outage or a telecom network failure. However, these technologies have one limitation: low data throughput.

With the emergence of new needs – such as enhanced communications, data transmission, and real-time video – Wavensys has gradually integrated cellular IoT connectivity into its offerings. This evolution has enabled the development of applications such as push-to-talk over cellular networks, as well as more advanced use cases, such as onboard video via body-worn cameras, connected alert devices, and hybrid solutions combining radio and data. This transition to cellular technology also introduces a new reality: inconsistent performance of operators’ networks, whose quality varies depending on the environment and location.

In practical terms, a drop in connectivity can interrupt a push-to-talk communication, prevent the transmission of video from a body-worn camera, or render security equipment inoperable. In these situations, network quality becomes an operational challenge. In critical situations, communication performance is essential, so choosing the right service provider was a key decision for Wavensys.

“With the clients we work with, it really must work all the time. To ensure an acceptable user experience, we have no choice but to maintain low latency.” said Géraud Boutibonnes, CEO of Wavensys.

To overcome this quality challenge, Wavensys selected Transatel’s connectivity solutions for its various use cases, primarily push-to-talk with a large number of deployed devices. Other use cases include hybrid communication between radio and 4G, the connection of safety devices such as emergency terminals, alert systems, and body-worn cameras.

Finally, there is redundancy provided by Transatel SIM cards integrated into Wavensys equipment, ensuring a backup solution in the event of a main network failure. “We can create redundancy; if one connection goes down, we switch over to a Transatel SIM card.” added Géraud.

With Transatel, critical communications are ensured through managed connectivity

Before working with Transatel, Wavensys relied on integrated connectivity solutions offered by certain manufacturers. However, these solutions had a major limitation: a lack of control and visibility over connectivity. In mission-critical environments, this lack of visibility significantly impacts incident management and deployments.

By using Transatel’s multi-network cellular connectivity, operators can remotely manage deployed IoT SIM cards, select the optimal network based on conditions, and access real-time fleet data.

“What really helps us today is the ability to manage multiple carriers. Depending on the areas and the issues we encounter, we can switch networks, test them, and route traffic to a specific network. Before, we had no control over that, whereas now we can truly adapt connectivity to the reality on the ground.”

Thus, this ability to adapt connectivity based on conditions from the field is a concrete lever for improving the performance of solutions.

Choosing the right partner: a key decision for your business performance

To ensure communication in critical situations, choosing the right connectivity partner involves meeting high standards. “We quickly began looking for a high-end solution. We knew our customers well, so we knew we needed a robust solution with multi-carrier support and management capabilities.”

In selecting Transatel, several factors guided Wavensys’s decision: the ability to manage multi-carrier networks, the option to administer SIM cards via a single platform, support for international use cases, and the ability to integrate into sometimes complex technical architectures. “The ability to manage and support multi-carrier operations, all of that is what made the shortlist become very short.”

Today, this solution is fully integrated into Wavensys’s day-to-day operations. Transatel’s management platform was a key factor, thanks to its ability to manage lines, monitor network performance, and adjust configurations based on feedback from the field. This tool enables connectivity to be continuously adapted to operational needs and actual operating conditions. In rapidly changing environments, this ability to adapt is essential for maintaining service quality.

What the Wavensys case study shows

Wavensys’s experience illustrates a common reality familiar to many players in the critical communications sector. In this context, Transatel provides Wavensys with:

• Visibility into connectivity
• Operational management capabilities
• Multi-carrier flexibility
• Integration into critical applications

Beyond technical features, it is this ability to maintain reliable communications in demanding environments that enables Wavensys to ensure service continuity for its customers. Are you deploying security systems or operating in complex environments and looking for an IoT SIM solution tailored to your projects? Contact our team to securely connect your next IoT deployment.